Shipping policy

Shipping Process

We require between 1–2 working days on average to fulfill your order and hand it over to our carrier’s sorting facility. Some orders may take longer, especially around major holidays (up to 5 days) or if your order includes popular items experiencing temporary stock delays.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address modifications). We only ship to the address provided at checkout, so please double-check your details before placing your order.

We ship orders Monday through Friday, excluding weekends and public holidays. Once your order has been shipped, you’ll receive a Shipping Confirmation Email containing your tracking details.

If your order includes multiple items, they may be shipped separately due to stock locations or supplier differences.

Tracking

All orders are shipped with tracking numbers. You will receive your tracking link once your order is dispatched to the carrier’s sorting facility.

Please note that for some carriers, tracking updates may take a few days to appear. If your order was placed more than 5 business days ago and your tracking information still hasn’t updated, please contact us at cs@cavarowear.com.

Deliveries

Delivery times vary depending on your country or region. While we do our best to ensure timely delivery, specific delivery dates cannot be guaranteed. Below are our estimated shipping timeframes:

 

Note: These are estimates in business days and may vary depending on local customs or courier delays.

While we make every effort to ensure on-time delivery, Cavaro cannot be held responsible for delays caused by factors outside our control — including customs clearance, holidays, severe weather, labor disputes, or other unforeseen circumstances.

Customs Duties and Taxes

All our deliveries are handled under DDP (Delivered Duty Paid), meaning Cavaro covers all customs clearance fees, import duties, and VAT.
If you happen to be charged any import fees, please contact us at cs@cavarowear.com, and we’ll resolve the issue.

For detailed information about local regulations, you may contact your country’s customs office.

Lost, Stolen, or Damaged Packages

Cavaro is not responsible for lost, stolen, or damaged packages.
If your tracking information confirms delivery to your address but you haven’t received your package, please file a claim directly with the respective shipping carrier.

Note: We rely on official tracking timestamps and delivery confirmations from carriers when reviewing claims. Claims reported late or without sufficient documentation may not be honored.

Wrong Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided during checkout is correct. Because we begin processing orders immediately, we cannot modify or retrieve packages once they’ve entered our shipping process.

Please ensure you provide a safe and secure delivery address, as Cavaro cannot be held responsible for missing or stolen packages once an order has been delivered to the correct address.

Feedback

We value your feedback and questions!
If you have any comments, suggestions, or concerns, please contact us at cs@cavarowear.com — we’re always happy to help and continuously strive to improve your experience with Cavaro.